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QR channel is disabled

Identify why a code stopped working and how the person responsible can reactivate it.

Type
Troubleshooting
For
Restaurants
Roles
Owner, Administrator, Manager, Staff
Where
Mobile app, Public page
Revised
23 Jul 2026
Article content
  1. What the team should do
  2. Effects depending on the channel

The message indicates that the restaurant has disabled the type of QR you are trying to view or scan. It's not a camera failure.

What the team should do

  1. Ask the owner or an administrator to open the actions menu.
  2. Enter Printed QR Code or Dynamic QR Code.
  3. Activate the corresponding switch.
  4. Check the result in an active branch.

Effects depending on the channel

  • Printed QR: When disabled, all copies are revoked. When you reactivate it, Fudi creates new codes; must be discharged and replaced.
  • Dynamic QR: When you disable it, the visible code stops working. When you reactivate it, open the presentation again to issue a current one.

A paused or archived program also prevents processing activity, even if the channel switch is active. In that case, check the program status first.

Do you need help with this procedure? Share the article and the step where you stopped.
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