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I cannot register a visit due to my location

Activate location, grant permission and confirm that you are in the branch.

Type
Troubleshooting
For
Diners
Where
Mobile app
Revised
23 Jul 2026
Article content
  1. Check the device
  2. Frequent messages

Fudi requests your location when registering a visit via QR. Some branches also validate that the device is within an allowed radius.

Check the device

  1. Activate location services.
  2. Give Fudi Rewards permission to access your location.
  3. Turn off airplane mode and check your connection.
  4. Stay in the branch while you scan.
  5. Try again with the current QR.

Frequent messages

  • Turn on location to continue: Location services are turned off.
  • Location permission denied: you must change the permission in system settings.
  • Could not obtain location: wait a few seconds, move to an area with a better signal and try again.
  • You must be in the branch: the position obtained is outside the configured radius.

Fudi uses the location to validate the visit. The browser that opens a QR outside the app does not request or record that information.

Do you need help with this procedure? Share the article and the step where you stopped.
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