Resolve a failed payment

Fudi distinguishes between an incomplete down payment and a renewal that could not be collected. The dashboard alert indicates the case and the available action.

Resolve a failed renewal

1. Open Subscription or Plan Management.
2. Read the alert title: it may indicate that the renewal was not processed, that the payment is still pending, or that the grace period has ended.
3. Select Resolve payment in Stripe.
4. In the Stripe portal, update your payment method or pay the outstanding invoice.
5. Return to Fudi and refresh the page to check the status.

During a grace period, settle the payment before the indicated date to keep the public restaurant. At the end of the grace period, the restaurant can return to private mode until the subscription is recovered.

If the initial payment was incomplete

Return to Plan Management, confirm the selected plan and try the secure payment again. You don't need to modify the capacity just to retry.

Fudi never requests complete card details by mail or support. Manage the method only in Stripe.