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Rewards and redemptions

The reward QR has expired

Generate a new code if the reward is still available.

Type
Troubleshooting
For
Diners
Where
Mobile app
Revised
23 Jul 2026
Article content
  1. Generate another

The redemption QR lasts approximately one minute. If the counter ends before the restaurant confirms the operation, the code is no longer valid.

Generate another

  1. Close the error message.
  2. Confirm that the reward is still Available.
  3. Tap the card again.
  4. Select Generate a new code if the sheet remains open.
  5. Show the new QR to the restaurant team.

Creating another code revokes the previous one. Don't ask them to rescan an expired capture.

If you can't generate another one, the reward may have expired, been redeemed, belong to a paused program, or may no longer be available for that restaurant.

Do you need help with this procedure? Share the article and the step where you stopped.
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