Materials and communication
Contact support
Open the official help channel and share the information necessary to review your case.
Article content
From the app
- If you manage a restaurant, open your private profile.
- Enter the actions menu.
- Search Resources.
- Tap Help and Support.
Fudi opens the official support site in the browser. You can also write to soporte@fudirewards.com when a message from the platform indicates that channel.
Useful information for your request
Includes:
- email from your account;
- name of the restaurant and branch, if applicable;
- section where the problem occurred;
- steps you took;
- complete error message;
- approximate date and time;
- capture without sensitive information.
Do not send passwords, OTP codes, full payment details or the readable content of a current QR. If you received an error reference, copy it exactly to make it easier to find.
Do you need help with this procedure?
Share the article and the step where you stopped.
Contact support